Product Operations Analyst
VitalSource Technologies
•$67,000 - $81,500•Hybrid
About The Position
The Product Operations Analyst plays a key role in supporting the Product Management team by turning data into actionable insights. In this role, you will own operational and portfolio reporting, maintain the integrity of product workflow data, and surface opportunities to improve how the product organization makes decisions and tracks overall progress.
Requirements
- 2+ years of experience in product operations, business analytics, or a related analytical role
- Experience building dashboards and reports for leadership or senior stakeholders
- Proficiency with BI and dashboard tools such as Looker, Power BI, or similar platforms
- Experience working with Jira, Confluence, or similar product management and workflow tools
- Working knowledge of Jira, including JQL, and familiarity with product workflow data structures
- Exposure to Agile or Scrum delivery environments
- Ability to work with SQL, scripting, APIs, or automation tools to support reporting, data extraction, or workflow efficiency
Nice To Haves
- Familiarity with product analytics and workflow tools such as Jellyfish, Pendo, Amplitude, or similar platforms
- Ability to use digital and AI-enabled tools responsibly to support analysis, documentation, and workflow improvement, including validating outputs for accuracy, appropriateness, and confidentiality
Responsibilities
- Build and maintain dashboards and recurring reports that give product leadership visibility into portfolio, delivery, and workflow performance.
- Analyze operational data to identify trends and risks, and translate findings into clear, actionable recommendations.
- Configure and maintain product tools and workflow systems (Jira, Jellyfish, etc.) to ensure data quality and reporting reliability.
- Define and document metric definitions and reporting logic to support consistent analysis across teams.
- Monitor delivery health metrics — such as cycle time and throughput — to assess execution patterns and drive process improvements.
- Support automation and reporting efficiency efforts, including lightweight scripting and AI-enabled tools where applicable.
Benefits
- Medical
- Vision
- Dental
- Life
- Disability
- Critical Illness
- Accident
- FSA
- HSA
- ID Protection
- Pet Insurance
- Legal Insurance
- 401K match up to 5%
- 12 weeks of paid parental leave
- Tuition reimbursement program
- 4 weeks’ vacation
- 12 sick days
- 11 company holidays
- 3 personal days
- Flexible work schedules
- Remote capabilities
- Opportunities for fitness challenges and rewards
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
