Product Manager

Fiserv•Omaha, NE

5d•Onsite

About The Position

As a Product Manager in Issuer Disputes Strategy, you will define and deliver product capabilities that support dispute operations across Money Network. You will partner with business stakeholders, technology teams, operations, and third-party vendors to translate business needs into product requirements, implementation plans, and measurable outcomes. This role is important to reducing dispute-related financial losses, improving the cardholder experience, and meeting client expectations.

Requirements

5+ years of experience in product management, project management, business analysis, or a combination of these areas within payments, financial services, banking, or software environments
4+ years of experience gathering, documenting, and validating business requirements, process workflows, and functional specifications with business and technical stakeholders
4+ years of experience supporting disputes processing, payments operations, or related platforms for card-based products
Experience using delivery and documentation tools such as Microsoft Project, Microsoft Excel, Microsoft PowerPoint, Jira, Confluence, or similar platforms
Experience analyzing system interactions, defining process improvements, and supporting implementation and testing activities for technology products
Bachelor’s degree in Business, Computer Science, or a related field, or equivalent combination of education, related experience and/or military experience

Nice To Haves

Project Management Professional (PMP), Certified Business Analysis Professional (CBAP), or similar certification, or equivalent certification
Experience working in Agile, Waterfall, or hybrid delivery models
Experience implementing fraud prevention systems, dispute management tools, or payments software
Knowledge of Visa, Mastercard, and other payment network dispute processes and rules

Responsibilities

Define product strategy, roadmap priorities, and business requirements for issuer disputes platforms and related operational tools
Partner with business stakeholders, engineering, operations, and third-party vendors to deliver new system implementations and enhancements to existing platforms
Create and maintain product documentation, including business requirements, process flows, user stories, acceptance criteria, and executable test plans
Analyze current disputes processes, system interactions, and operational workflows to identify gaps and define future-state solutions that reduce financial losses
Manage delivery plans, milestones, dependencies, risks, and scope changes to support predictable and successful execution
Support product lifecycle activities for prepaid dispute operations systems, including implementation, enhancement, maintenance, and change readiness
Monitor industry and regulatory developments, including card network rules, authorization decisioning, and dispute-related requirements, to inform product decisions
Coordinate across fraud operations, product and channel technology teams, strategy and analytics, cybersecurity, and client-facing teams to align outcomes and execution

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental and military leave