Tiktok - San Jose, CA

posted 2 months ago

Full-time - Mid Level
San Jose, CA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As a Product Manager on the Trust & Safety team at TikTok, you will play a crucial role in ensuring the safety and integrity of our platform, particularly focusing on TikTok LIVE. Your primary responsibility will be to develop and implement product strategies that protect our creators and enhance the user experience for our LIVE audience. This involves collaborating with engineers, data scientists, and various internal teams to create safety features and technical strategies that address risky behaviors and content moderation challenges. You will manage the entire system development lifecycle, from conception to launch, ensuring that all product changes align with our safety goals. In this role, you will define the product roadmap and iteration plans, setting clear metrics to measure the success of our safety initiatives. You will analyze data to identify problems and make informed strategic decisions that drive improvements in our trust and safety processes. Your ability to communicate effectively across different teams will be essential in negotiating solutions and ensuring that all stakeholders are aligned on project goals. Given the nature of the work, you may encounter harmful content, which can include bullying, hate speech, and other sensitive topics. Therefore, resilience and a commitment to self-care are vital to manage the emotional demands of this role. You will also have the opportunity to travel between our global offices as needed, fostering collaboration and learning across teams.

Responsibilities

  • Driving product strategy and building system features to protect the integrity and quality of content on the platform, the safety of our creators and provide the best possible experience for our LIVE users.
  • Defining product roadmap and iteration plans, set metrics that inform the success of safety efforts.
  • Analyzing data, finding problems, making strategic decisions based on data and metrics.
  • Managing system development lifecycle from 0 to 1, negotiating and communicating problems, ideas, data across different teams to ensure successful launch.

Requirements

  • 5+ years of full-time experience in product management in web internet companies with basic to intermediate machine learning understandings.
  • Engineering/science/computer science background.
  • Past work experience in B2B system design/analysis domains.
  • Data-driven, capable of in-depth data interpretation, able to turn data insights into problem solutions.
  • Team player, mission-driven and highly motivated.
  • Ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
  • Resilience and commitment to self-care to manage the emotional demands of the role.

Nice-to-haves

  • Experience and expertise in content moderation and quality, safety & abuse, and other safety-related initiatives.
  • Experience in project management with cross-function teams, across different time zones, cultures and languages.

Benefits

  • 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents.
  • Health Savings Account (HSA) with a company match.
  • Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans.
  • Flexible Spending Account (FSA) Options like Health Care, Limited Purpose and Dependent Care.
  • 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) and 10 paid sick days per year.
  • 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
  • Mental and emotional health benefits through EAP and Lyra.
  • 401K company match, gym and cellphone service reimbursements.
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