Product Manager II, Trust & Safety Tools
About The Position
As a Product Manager for Trust & Safety Tools, you'll own the product strategy for the internal tools that power trust & safety at Pinterest — the systems that reviewers, ML engineers, risk analysts, and policy teams use every day to keep the platform safe. You'll drive the transformation of these tools toward an AI-first future, reimagining what internal tooling looks like when AI is a core participant in every workflow. Partnering closely with Operations, ML Engineering, Risk Intelligence, Policy, and Data Science, you'll shape tools that serve an expanding community of T&S practitioners across the company.
Requirements
- 3+ years product management experience
- Experience building products for internal users, operations teams, or enterprise customers
- Strong user empathy — genuinely curious about how people work and motivated by making their workflows better
- SQL proficiency — able to self-serve data investigation and analysis
- Excellent stakeholder management — proven ability to juggle competing priorities from multiple teams
- Strong written and verbal communication
- Growth mindset with enthusiasm for AI — excited to learn and develop conviction about how AI transforms internal tooling
- Bachelor’s degree in a relevant field such as Computer Science, or equivalent experience
Nice To Haves
- Trust & Safety or content moderation experience
- Experience building or integrating AI-powered features
- Background in ops efficiency measurement (AHT, throughput, cost metrics)
Responsibilities
- Own and drive the T&S Tools product roadmap, including review queue systems (PinQueue), entity inspection and management (Lookup), bulk operations, and domain management tools
- Define and ship AI-native tool capabilities — MCP integrations, AI-assisted workflows, intelligent routing, model testing interfaces, and new experiences that fundamentally change how practitioners interact with T&S systems
- Partner deeply with T&S practitioners — ops reviewers, ML engineers, risk analysts, policy teams — to understand workflows, identify friction, and deliver improvements that compound over time
- Manage the internal customer experience across a diverse user base with different needs and technical depth
- Triage inbound requests from cross-functional stakeholders, communicate priorities, and maintain roadmap focus
Benefits
- Flexibility to do your best work
- AI interview philosophy and how we use AI in our recruiting process
- PinFlex page to learn more about our working model
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
