Product Manager, Glean for Support Teams

$130,000 - $240,000/Yr

Glean Technologies - Palo Alto, CA

Full-time - Mid Level

Palo Alto, CA

Specialty Trade Contractors

About the position

As Glean's Product Manager for the Customer Support teams, you will be responsible for shaping Glean's capabilities and enhancing the end-user experience to make it essential for leading enterprises. Your role will involve understanding the workflows of support teams and service agents, developing product roadmaps, and building features that empower these users to leverage AI effectively in their daily tasks.

Responsibilities

• Spend time with customers to understand their knowledge needs.
• Develop key parts of the product roadmap, aligning customer needs with the product vision.
• Empower the team by providing context, setting direction, and building alignment.
• Drive customer-focused decisions, prioritization, and execution.
• Coordinate cross-functionally with leadership, go-to-market teams, and other stakeholders.
• Build scalable processes as the team and company grow.

Requirements

• 3+ years of experience as a Product Manager with ownership of core product features.
• Relevant B2B experience with a focus on impactful product development.
• Experience in a support SaaS context is a plus.
• Excellent written and verbal communication skills.
• Proven track record of ownership, initiative, and delivering results.
• Effective collaboration with cross-functional partners.
• A learning and growth mindset.
• Mission-first approach with a focus on product and team success.

Nice-to-haves

• Experience in customer support or service workflows.
• Familiarity with AI technologies and their application in enterprise settings.

Benefits

• Competitive compensation
• Medical, Vision and Dental coverage
• Flexible work environment and time-off policy
• 401k
• Company events
• Home office improvement stipend
• Annual education stipend
• Wellness stipend
• Healthy lunches and dinners provided daily