Product Manager Director - Client Lifecycle Management

About the position

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Product Manager Director - Client Lifecycle Management, is responsible for setting the vision, strategy, OKRs and critical initiatives for the platform. In this capacity the Director will partner with other Product Managers, Technology, Client Operations, Finance, Sales and Client Relationship Managers, to ensure that their functional priorities and requirements align with the platform strategy and clients' needs. The Director is the product champion and subject matter authority who is responsible for representing the 'voice' of the industry and clients to the product development squads responsible for building and sustaining the platform.

Responsibilities

• Ultimately accountable for the Client Lifecycle Management platform
• Partner with cross-functional collaborators to ensure the execution of the strategy and achievement of business goals
• Provide support to external and internal customers, acting as an evangelist for the platform
• Provide clarity with DTCC Leadership on the roadmap, critical metrics, operating expenses and overall business value of the platform
• Ensures the goals and backlog for the squads is aligned to Product Roadmap
• Help build Platform Management standards
• Adheres to the new initiative approval process (NIAP), when applicable
• Develop, implement, and ultimately own the product lifecycle management process
• Work closely with partners to identify gaps/opportunities and identify solutions to address these
• Road test those solutions with internal and external clients to make sure the solutions work for them
• Prioritize product features and functionalities and manage expectations with partners
• Support other members of the delivery team as the onsite voice of the customer, resolving queries as they are raised
• Partner with internal collaborators to bring platform to market
• Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior

Requirements

• Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience
• Consistent record of leading large-scale, enterprise-level technology enabled business platforms

Nice-to-haves

• Results driven individual with proven experience in matrix leadership skills
• Strong interpersonal skills and ability to collaborate with cross-functional teams
• Ability to align platform strategies with overall business goals
• Demonstrated exceptional conceptual skills with ability to identify, analyze, evaluate alternatives and formulate responses to resolve business and customer problems
• Demonstrated exceptional written and verbal communications skills, including the ability to develop and conduct presentations for clients and executive management
• Experience with financial management, P&L management and/or cost allocation strategies
• Understanding of core technology concepts related to B2B system integration
• Experience in Agile methodology Foundational knowledge and experience with the technology stack supporting the platform

Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being
• Flexible/hybrid model of 3 days onsite and 2 days remote