Product Manager(Chicago or Boston)

$115,000 - $130,000/Yr

Press Ganey - Chicago, IL

Full-time - Mid Level

Chicago, IL

Publishing Industries

About the position

As a Product Manager, you'll be working directly with the Member Experience team, with a particular focus on developing and growing products/solutions that are primarily focused on the health insurance market. You will be part of a dynamic and collaborative environment where you will work with cross-functional teams to design, build, and bring to market our products. We are seeking a candidate who is passionate about understanding our users and customers, and who loves creating amazing user experiences.

Responsibilities

• Gain a deep understanding of the market, competitive landscape, and client experiences.
• Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth.
• Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding.
• Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements.
• Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering.
• Provide some cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development.
• Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders.
• Work closely with executives and leadership to gain a stronger understanding of the business needs and priorities.
• Solicit feedback from clients on products and services to better understand their problems and pain points.
• Collaborate with the design team to ensure user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient.
• Coordinate with the Engineering team to ensure the product is brought to market according to business requirements and client expectations.
• Work with marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy.
• Assist client services teams in responding to requests and questions, plus assisting in ROI reporting to the clients.
• May require occasional travel a few times a year.

Requirements

• 3+ years of SaaS product management experience, preferably within healthcare
• Experience working with payers and/or understanding landscape of the US Healthcare Insurance marketplace a plus
• Self-starter with a bias toward action and a proven track record of results
• Experience working in agile product development methodology
• Passion for user experience, getting to the root of user problems, and solving them creatively while balancing business needs
• Understanding of key technologies and ability to converse at a technical level
• Think and build products with a platform mindset
• Experience with customer/client management
• Proven ability to develop product and marketing strategies
• Excellent strategic thinking, analytical and critical thinking skills
• Superior project management, time management, and organizational skills
• Outstanding written and verbal communication skills

Benefits

• Competitive salary range of $115,000 to $130,000
• Discretionary bonus or commission tied to achieved results
• Comprehensive benefits package