Product Engineer

$91,500 - $155,600/Yr

1000 KLA Corporation - Milpitas, CA

Full-time - Entry Level

Milpitas, CA

About the position

The Service Product Engineer at KLA plays a crucial role in enhancing the performance and reliability of sophisticated semiconductor optical systems. This position involves collaboration with product engineering and service teams to ensure high-quality service delivery and product maintenance. The engineer will engage in system diagnostics, technical training, and data analysis to support the semiconductor industry’s cutting-edge technologies.

Responsibilities

• Assess products for design reliability, stability, and serviceability.
• Participate in the development and testing of system diagnostics and specifications validation.
• Facilitate information transfer between product engineers and field service teams.
• Capture and analyze data from systems at remote customer sites to identify issues.
• Develop and detail technical service procedures.
• Train support personnel, including tech support and customer support engineers.
• Create training materials such as written documents, video tutorials, and online training.
• Provide written plans of action and on-site assistance for unresolved technical issues.
• Write technical reports to communicate issues, analysis, and recommendations.
• Proactively improve service quality and profitability.

Requirements

• Bachelor's Degree and a minimum of 2 years of related experience, or an advanced degree without experience, or equivalent work experience.
• Proven track record in solving complex problems requiring in-depth analysis.
• Strong analytic and data analysis skills.
• Excellent oral and written communication skills.
• Ability to work in multidisciplinary, multicultural teams and take a leadership role when needed.
• Natural curiosity and interest in improving processes.

Nice-to-haves

• Experience in developing and delivering remote technical training using virtual reality and augmented reality.
• Background in the semiconductor industry.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• 401(K) with company matching
• Employee stock purchase program (ESPP)
• Student debt assistance
• Tuition reimbursement program
• Development and career growth opportunities
• Financial planning benefits
• Wellness benefits including an employee assistance program (EAP)
• Paid time off and paid company holidays
• Family care and bonding leave