Product Engagement Associate (Chicago-Based)

seoClarity•Berwyn, IL

7d•$50,000 - $52,000•Hybrid

About The Position

LocalClarity, a specialized local search and reputation management platform for multi-location businesses, is seeking a Product Engagement Associate. This Chicago-based role is crucial for driving platform adoption, customer engagement, onboarding initiatives, and growth-focused activities. It's an excellent opportunity for an early-career professional to gain exposure to SaaS technology, customer engagement, digital marketing, product-led growth, and business operations. The role involves hands-on training, mentorship, and cross-functional collaboration to understand how businesses use technology, local search intelligence, customer feedback, and digital engagement strategies for growth. The ideal candidate is curious, resourceful, collaborative, and eager to learn in a fast-paced tech environment, offering significant exposure, responsibility, and growth potential.

Requirements

BA/BS degree in a related field, or equivalent experience. Strong candidates often come from academic backgrounds emphasizing communication, writing, research, analysis, business, marketing, customer engagement, or problem-solving.
Strong written and verbal communication skills with the ability to engage professionally, thoughtfully, and confidently with prospects, clients, and internal stakeholders.
Demonstrated curiosity and enthusiasm for technology, digital marketing, customer engagement, AI tools, or SaaS platforms.
Interest in product-led growth (PLG), customer engagement strategy, onboarding, digital marketing, growth operations, or cross-functional business exposure.
Strong organizational and time management skills with the ability to manage multiple conversations, priorities, projects, and follow-up activities simultaneously.
Comfort presenting information, conducting walkthroughs, facilitating discussions, or supporting client-facing conversations.
Ability to learn new platforms, technologies, business concepts, and workflows quickly within a fast-moving environment.
Comfort operating within a collaborative, growth-oriented environment where flexibility beyond traditional business hours is occasionally necessary to support business initiatives, team collaboration, and professional development opportunities.
A resourceful, growth-minded approach paired with initiative, ownership, adaptability, and a willingness to contribute across multiple areas of the business.
Strong attention to detail and follow-through, particularly when coordinating prospect requests, platform activity, marketing initiatives, customer communication, and internal deliverables.
Genuine interest in learning how AI tools can improve productivity, communication, documentation, research, analysis, and team effectiveness.

Nice To Haves

1+ years of experience in client engagement, onboarding, customer success, SaaS support, digital marketing, communications, account coordination, hospitality, marketing support, or another client-facing environment is preferred, but not required.

Responsibilities

Support prospective clients and emerging accounts as they engage with the LocalClarity platform, helping guide onboarding, product adoption, customer engagement, and growth-focused initiatives.
Monitor platform activity and proactively identify opportunities to help users better understand platform functionality, uncover value, and improve engagement.
Conduct onboarding walkthroughs, introductory product demonstrations, and client-facing follow-up conversations for selected accounts.
Assist users with understanding LocalClarity features related to review management, listings optimization, reporting, sentiment analysis, AI-generated responses, competitive insights, and local search visibility.
Partner closely with Client Success, Product, Marketing, Sales, and leadership teams to support customer engagement strategies, platform adoption efforts, and growth initiatives.
Support customer communication efforts by coordinating follow-up activities, reporting requests, onboarding materials, meeting recaps, and platform-related deliverables.
Assist with marketing and growth initiatives, including campaign execution, customer engagement efforts, LinkedIn support, email communications, content distribution, and operational coordination.
Participate in internal sales, onboarding, and customer strategy discussions while helping ensure timely execution of action items and deliverables.
Identify recurring customer questions, engagement trends, onboarding opportunities, and workflow improvements that can enhance the overall customer experience.
Learn and apply AI tools to support internal productivity, documentation, communication, process improvement, research, and operational efficiency initiatives.
Develop a strong understanding of local search, online reputation management, customer engagement strategies, SaaS operations, and product-led growth principles through hands-on experience and mentorship.
Build strong working relationships across departments while contributing to a collaborative, team-oriented environment focused on learning, innovation, and continuous improvement.
Contribute to a highly cross-functional organization where team members frequently support multiple business initiatives as the company continues to grow and evolve.