Product Center Agent

doTERRA International LLC•Pleasant Grove, UT

1d•Onsite

About The Position

A dōTERRA Product Center Agent is responsible for providing the highest level of customer service to members & employees by welcoming them to the Product Center & assisting with their needs, learning new processes & being flexible to assist helping to fulfill their orders while exemplifying our company’s Core Values.

Requirements

Ability to communicate effectively with others in a respectful and professional manner.
Punctual with excellent time management skills.
Strong analytical and problem-solving skills.
Self-sufficient with the ability to complete tasks in the absence of supervision.
Ability to follow instructions, policies, and procedures.
Ability to function well in a high-paced environment, adaptable.
Coachable, works well with others.
Organized & detail oriented.
Willingness to learn new procedures and processes.
Strong computer skills with the ability to type 60 words per minute.
Customer Service Experience, Skill 3 Required.
Ability to sit, walk, or stand for an entire shift.
Must be able to lift up to 15 lbs. Repeatedly throughout the day.
Tolerance to strong oils scents.
Must be able to work in-office.
Professional English Language Proficiency required.
Meet the Member Services Performance Standards & exemplifies dōTERRA’s Core Values.

Nice To Haves

CRM & DataTrax Skills Strongly preferred.

Responsibilities

Create a welcoming experience by authentically greeting & interacting with all guests.
Educate members about products, promotions, and our Healing Hands Foundation.
Use resources to empathetically & efficiently answer questions, resolve concerns, & educate.
Capture & record customer feedback through CRM Interactions.
Pick and verify orders in the fulfillment area.
Adhere to schedule, meet performance standards, & follow employee policies.
Assist with special projects, as well as Specialty Areas as needed. (Employee Store, Curbside, Bulk, & Requisitions)
Work professionally and respectfully with co-workers & other departments, encouraging a positive work environment.
Evaluate current processes to seek improvements and communicate feedback with Management.
Practice a culture of ethical conduct, safety, and compliance.
Exemplify dōTERRA’s Core Values.