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Product Cancellation Clerk
$35,360 - $41,600/Yr
Nissan - Fort Myers, FL
posted 2 months ago
Full-time - Entry Level
Fort Myers, FL
Transportation Equipment Manufacturing
About the position
The Product Cancellation Clerk at Nissan of Fort Myers is responsible for processing cancellation requests from customers and banks, ensuring excellent customer service throughout the process. This role involves logging requests, tracking cancellations, verifying information, and processing refunds, all while maintaining a high level of organization and communication with various stakeholders.
Responsibilities
- Process cancellation requests from customers and banks.
- Log all incoming requests in Excel.
- Log all incoming phone calls for follow-up.
- Cancel products on vendor websites and/or by email.
- Track progress of all cancellations.
- Verify customer and lien information.
- Process refund checks to banks and customers.
- Post journal entries as needed.
- Provide excellent customer service to banks, customers, and internal managers.
- Provide status reports as instructed by the manager.
Requirements
- High school diploma or equivalent.
- Computer literacy and proficiency in Microsoft Excel.
- Strong writing skills and grammar proficiency.
- Ability to handle multiple tasks easily.
- Eagerness to learn and take initiative.
- Valid driver's license.
Nice-to-haves
- Automotive experience preferred, but not required.
- Highly organized.
Benefits
- Health savings account
- Paid holidays
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Opportunities for advancement
