Associate, Field Compensation

National Life - Montpelier, VT

Full-time - Entry Level

Montpelier, VT

Insurance Carriers and Related Activities

About the position

The Producer Compensation Specialist I plays a vital role in the Commissions team, which is responsible for managing the compensation process for selling relationships and overseeing annual tax reporting. This position focuses on ensuring accuracy in compensation transactions, building strong customer relationships, and collaborating with various business areas to resolve issues and improve processes.

Responsibilities

• Build superior customer relationships by listening, understanding their specific needs and delivering service to meet/exceed customer expectations resulting in repeat business and customer loyalty.
• Ensures accuracy, timeliness, and completeness of all compensation transactions.
• Drives processes to improve customer experience, eliminate waste and improve efficiency.
• Consultative and attentive to customer needs, professional and proficient in handling questions over the phone and in writing for both internal and external customers.
• Performs escalation processing related to commission discrepancies, completes research and brings resolution that turns a negative experience into a positive one.
• Interacts daily with Distribution Partners, Field Leaders and other functional areas within Home Office building stronger and collaborative relationships through these interactions.

Requirements

• Caring curiosity, demonstrated in proactive & reactive solutioning, asking questions, knowledge building connected to the outcome and the impact on others.
• A customer service mindset with excellent communication skills, and a talent for conveying complex findings in a clear way.
• Possess strong work ethic including ownership of work, prompt follow-up skills, and attention to detail.
• Demonstrated problem solving skills with the desire to think critically.
• Ability to learn and work with multiple systems.
• Ability to manage multiple responsibilities and priorities concurrently in a time sensitive area.
• Proficient in Microsoft Excel.

Benefits

• 401(k) retirement plan match
• Medical insurance
• Dental insurance
• Vision insurance
• Company funded wellness account for director and below employees
• 10 paid holidays
• Generous paid time off plan (22 days of combined time-off for non-exempt employees)
• 6 weeks of paid parental leave
• 6 weeks of paid family leave after a year of full-time employment