Processing Assistant III - 122040310

Cumberland County • 1225 Ramsey Street Fayetteville, NC

4d • Onsite

About The Position

This position is located in the Mail Room, Communications Team, Business Operations Division. The primary purpose of this position is to perform tasks involving the receipt, distribution and processing of all agency mail to include receipt and responsibility for Social Security, SSI, VA, WFFA, LIEAP, Work Release Checks, Electronic Benefits Transfer Cards (EBT), Food Stamps and Medicaid Cards received into the agency. This position delivers and retrieves mail/correspondence daily from the US Post Office or County Mailroom. This position processes an average of 2,000 pieces of mail a day. This position keeps daily reports/logs regarding the processing of incoming/outgoing mail. This position has daily contact with Federal postal workers, agency staff and county staff in the processing and distribution of mail. Contact with UPS, FEDEX and other courier agencies also occurs when signing for deliveries. Public contact must be professional and courteous. The person in this position must be able to lift up to 50 pounds, as frequent lifting is required. This position uses the following equipment daily in the processing of incoming/outgoing mail: a Pelouze PS20DL Electronic Scale to weigh mail for correct postage, a Pitney Bowes 1250 electric letter opener, a personal computer and a multi-function printer. This position must have a working knowledge of word processing and database programs. This position may be called upon to provide coverage in other areas of Business Operations, when demands of the workload warrant.

Requirements

• Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience.
• Knowledge and skills necessary to operate the listed office equipment.
• Basic computer knowledge and skills.
• Familiarity with Microsoft Excel/Access databases.
• Ability to lift a minimum of 10 pounds and a maximum of 50 pounds as frequent lifting is required.
• Strong communication skills.
• Has or is able to obtain a valid North Carolina Drivers License.

Nice To Haves

• Flexibility as tasks could fluctuate without prior notice.

Responsibilities

• Perform tasks involving the receipt, distribution and processing of all agency mail.
• Receive and handle Social Security, SSI, VA, WFFA, LIEAP, Work Release Checks, Electronic Benefits Transfer Cards (EBT), Food Stamps and Medicaid Cards.
• Deliver and retrieve mail/correspondence daily from the US Post Office or County Mailroom.
• Process an average of 2,000 pieces of mail a day.
• Keep daily reports/logs regarding the processing of incoming/outgoing mail.
• Interact with Federal postal workers, agency staff, county staff, UPS, FEDEX and other courier agencies.
• Provide coverage in other areas of Business Operations when workload demands.
• Assist in emergency and/or disaster situations.
• Cross-train with other Processing Assistants assigned to the Operations Team.
• Offer assistance to the Mailroom, Records Management, Reception Team and Supply Team during workflow crisis.

Benefits

• The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED