Process Quality Manager

C&S Wholesale Grocers•Sheboygan, WI

1d•Onsite

About The Position

As a Process Quality Manager, you are responsible for planning, compliance, and monitoring functions within a facility. This role is expected to act as an advisor and work hand in hand with the facility Director of Operations. This role's responsibilities include but are not limited to: day-to-day and long-term strategic operational planning, ensuring compliance to corporate policies, procedures, and internal controls, leading initiatives to positively impact bottom-line costs through compliance, cost analysis, root cause analysis, creation of action plans, driving desired results, and ensuring they are being sustained.

Requirements

Working knowledge and understanding of P&L.
Advanced proficiency with personal computer operations and Microsoft Office applications.
Ability to analyze trends and identify opportunities for improvement.
Leadership skills including team and relationship building, communication, coaching, influence, and conflict resolution.
Three or more years of experience in operations management function and hands-on experience related to warehouse experience highly desired.
Bachelor's Degree - Business, Bachelor's Degree - Logistics Management, or Bachelor's Degree - Operations & Supply Chain Management.

Responsibilities

Lead facility's strategic planning activities including performing quarterly future states, quarterly forecasts, annual budgets, and holiday planning.
Lead all reporting including IC, headcount, time and attendance.
Manage teams including Payroll Specialist, Warehouse Administrator, and Discipline Coordinator.
Continuously observe, seek out areas of opportunity, and initiate improvement programs to lead the facility to operational excellence.
Monitor and measure the results of established programs.
Create and maintain successful cross-functional partnerships by working jointly with the DO on eliminating obstacles detrimental to the success of the programs.
Manage consistent follow-up to ensure results are being sustained.
Lead facility startups, transitions, and business changes from a planning perspective.
Conduct analysis (using PQM toolbox) to determine and support the plan.
Maintain facility-staffing reports such as Long Term Staffing and Terms and Transfers with the highest degree of accuracy.
Conduct audits to ensure integrity of information.
Work with ops and HR to determine hiring plan and monitor to make sure the building stays on plan.
Actively participate in staffing and senior leadership meetings, report on and educate the ops team on KPIs and trends.
Cultivate partnership with the facility DO.
Advise the DO on proper action plans and specific steps that need to be taken in order to improve.
Lead the facility management and supervision through the proper execution of corporate policies and programs in direct alignment with corporate goals.
Establish and administer periodic evaluations, examine each area's performance on maintaining policies.
Ensure compliance with company policies and protocols by driving facility compliance to policies and protocols.
Ensure regular self-audits are being completed and issues are being resolved.
Conduct monthly compliance audits.
Report results to the DO and leadership team.
Use operational knowledge and expert partners to identify specific issues, determine root causes of noncompliance, and determine a solution and formulate action plans for improvement.
Drive development and documentation of standard operating procedures for any areas that might not be already covered by corporate policies and procedures or are in need of additional protocols; partner and consult with a corporate area expert to ensure that no other policies are compromised.
Assist with implementation.
Serve as the facility's sole resource in the process of establishing or revision of corporate policies and procedures to ensure that facility's specific needs are being considered.
Generate scorecards illustrating the facility's key quality indicators including quarterly and weekly trends and comparisons.
Summarize and interpret the scorecard and audit results for the DO.
Provide regular reporting and updates to leadership including weekly warehouse cost projections comparing to actuals, spelling out misses and variances, and providing a complete P&L breakdown to DO.
Provide building daily, weekly, monthly, quarterly KPI info to DO and ops team.
Interpret results, raise red flags, and propose solutions.
Provide the leadership team with critical information in order to further compliance with corporate protocols on a daily basis, with emphasis on reducing operational expenses.
Act as a point person for all salary new hires.
Plan onboarding schedules, system access, and equipment needs.
Maintain a close collaborative relationship with other Process Quality Managers in order to share and adapt ideas and best practices.
Responsible for reviewing and approving all expense requests under $5,000 and their proper allocation to the correct P&L line as well as staying within the weekly, monthly, and quarterly budget.
Perform all other duties as assigned.