Process Assistant III

Enbridge • Salt Lake City, UT

4d • Hybrid

About The Position

As a Process Assistant III in our Salt Lake City, UT office, you will play a crucial role in ensuring our payment operations run flawlessly. This is an exceptional opportunity to be part of a world-class organization that values collaboration, innovation, and professional growth. Join us at Enbridge and contribute to our mission of delivering world-class service and solutions. Your expertise and dedication will help us achieve our goals and maintain our reputation for excellence. We look forward to welcoming you to our team!

Requirements

• Minimum high school diploma with 3 years’ experience in a financial environment/bookkeeping/accounting OR Associate's degree in a financial area with limited experience.
• An equivalent combination of education, certification, work experience will be considered.
• Proven track record in administrative roles, with a focus on payment processing and financial reconciliation.
• Exceptionally diligent and can handle multiple tasks with precision.
• Strong communication skills and can effectively collaborate with both internal and external collaborators.
• Ambitious and driven, always looking for ways to improve processes and achieve flawless execution.
• Proficient in using payment processing systems and have a good understanding of compliance requirements.
• Can determine the root cause of issues and successfully implement solutions.

Responsibilities

• Investigate and resolve missing or misapplied payments in coordination with internal teams and external vendors.
• Research payment exceptions and discrepancies to ensure timely resolution.
• Process manual payment adjustments accurately and in compliance with company policies.
• Assist customers and internal teams with autopay setups, cancellations, and returned payments.
• Maintain detailed documentation of all payment-related activities and resolutions.
• Monitor payment queues and bring up issues as needed to ensure service-level agreements are met.
• Collaborate with the payment services vendor to troubleshoot and resolve system-related issues.
• Support audits and compliance reviews by providing accurate records and reports.

Benefits

• A flexible benefits program that allows each employee to select the level of coverage needed for their family in the areas of health, dental, insurance and disability.
• A paid maternity and parental leave benefit that offers up to 20 weeks of paid leave for birth-giving parents and up to 12 weeks for other eligible parents, providing flexibility and support during this important life event.
• Valuable retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick, plus paid personal days off (depending on location), and paid holidays.
• An Employee and Family Assistance Program.
• A Wellness Program, which focuses on supporting healthier employees by providing tools, resources, and opportunities to improve physical, mental, social, and financial well-being.
• Enbridge’s FlexWork (hybrid work model) offers eligible employees (Manager and below) the option to work from home on Wednesdays and Fridays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED