LHC Group - Lafayette, LA
posted about 1 month ago
The ProCARE+ Clinical Supervisor occupies a vital role in ensuring consistently high-quality virtual nursing services to patients, thereby contributing to optimized clinical outcomes and deeper patient engagement and satisfaction. The ProCARE+ Clinical Supervisor directs provision of virtual nursing care as prescribed by the physician/provider and in compliance with applicable laws, regulations, and agency policies. Recruits, hires, trains, and oversees a team that uses technology to facilitate synchronous and asynchronous virtual contacts with patients, expanding how patients are monitored, educated, and supported throughout their healthcare journeys. Responsible for daily operations and financial performance, including staffing to model, productivity, and workflow efficiencies. Accountable for achieving and maintaining excellent clinical quality, timely and thorough documentation of patient encounters, and meaningful care coordination between the patient and/or caregivers, clinicians at the agency, physicians and providers, and other health care professionals involved in the plan of care. Regularly communicates with agency employees to gain feedback and offer assistance related to the application of virtual services. Collaborates with leaders within ProCARE+ and across the organization to identify opportunities for impact and to expand the program wherever it may effectively and efficiently enhance patient care. Sets an expectation for excellence, provides an encouraging and supportive work environment, and lends clinical and technical expertise as needed to virtual care nurses, call specialists, and/or administrative support staff.