About the position
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution. We are currently seeking a proactive and experienced on-site Print Shop Manager who has experience within a printing industry, who can become an integral member of the team. Printing Experience and Large Format Printing is Required!
Responsibilities
- Partners with shop and remote leadership to provide administrative and managerial support for the designated shop
- Assists Shop Manager in organizing the shop workforce during regular hours or in an extra hours situation
- Monitors jobs in production and communicates with production and graphics specialists any special instructions, proofs, and shipping info
- Contacts clients with questions on specifications and/or questions regarding print job submitted
- Ensures all project deadlines are met and associated cost budgets are adhered to
- Trains shop staff on proper production procedures and techniques
- Ensures that equipment is being properly maintained and upgraded. Recommends new acquisitions that will increase productivity
- Manages inventory and organization of supplies
- Resolves all customer escalations in a professional manner
- Fills in for various departments as needed
- Other duties as assigned
Requirements
- High school diploma or equivalent
- At least 3 – 5 years experience in a related field
- Experience with Grand Large Format Printing
- Strong leadership ability to motivate employees
- Superior customer service ability and experience in working with customers both over the phone and in person
- Ability to communicate effectively with employees when delegating work and explaining procedures and processes
- Expert knowledge of equipment and materials
- Ability to speak knowledgeably about department capability and company to potential and existing clients
- Highly developed organizational ability
- Ability to handle multiple tasks without losing focus
