Principal Project Manager (Hybrid)

Capital One•Richmond, VA

1d•Hybrid

About The Position

As a Principal Associate, Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements. This role is on the Customer Protection (i.e. Fraud) team within Retail Bank. Customer Protection is a team of about 1,800 Associates who are motivated to ‘Make Banking Simple and Safe’ by protecting our customers’ money. In this role, you will be overseeing complex, dynamic projects that reduce fraud risk or improve customer and/or Associate experience. The ideal candidate will confidently lead large, cross-organization teams to successfully implement innovative solutions with high visibility to senior leaders.

Requirements

High school diploma, GED or equivalent certification
At least 3 years of Project Management experience

Nice To Haves

Bachelor’s Degree or Military experience
At least 4 years of Project Management experience
At least 2 years of Operations or Process Management experience
At least 1 year of experience leveraging AI prompting to drive process efficiency
PMP, Lean, Agile, or Six Sigma certification

Responsibilities

Lead large, complex projects, organizing the work in a well-managed way that ensures the team supports delivery of key objectives and results
Demonstrate a proven track record of excellent project management focus, bringing the ability to quickly put structure in place and delivery outcomes
Design, develop, and manage project documentation in a complex dynamic environment, incorporating changes and resolving barriers to successful delivery
Exhibit outstanding influencing and communication skills across a broad audience including Technology, Operations, and Enterprise teams to ensure project plans deliver on intent
Partner with and influence project customers and stakeholders throughout the lifecycle of projects to deliver strategic and tactical outcomes
Accelerate delivery of planning and solution development through displaying tech, business, and operations understanding
Build relationships and collaborate with key stakeholders to ensure delivery of commitments and improvements, show excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes