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Principal Platform Architect
ServiceNow - Santa Clara, CA
posted about 1 month ago
About the position
The Customer Outcomes Platform Architect at ServiceNow is an advisory role focused on helping customers establish a strong technical foundation in the ServiceNow Platform. This position is responsible for designing solutions that drive business outcomes, ensuring best practices around instance strategy, technical governance, core data, integrations, and overall platform health. The role involves close collaboration with customers, including executives and technical teams, to facilitate successful adoption and implementation of ServiceNow solutions.
Responsibilities
- Develop strong relationships with C-suite and business leaders to understand the client's vision and how ServiceNow plays in their digital transformation journey.
- Translate business objectives to outcomes through the visual customer roadmap.
- Analyze and translate business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives.
- Establish and advise on technical governance related domains and associated processes.
- Drive solid platform health by reviewing and guiding the remediation of configurations and customizations that do not align with ServiceNow leading practices.
- Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support.
- Advocate/champion ServiceNow's advisory leading practices and industry use cases with clients.
- Contribute thought leadership (methodology and white papers) on how advisory and co-delivery can optimize customer outcomes.
- Guide a customer down a prescriptive solution design and manage through the technical implementation decision points.
Requirements
- 3+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software).
- 5+ years of large program experience leading architecture and design.
- Experience as an Enterprise or Solution Architect or relevant experience.
- Experience in data modeling, core data design, security, integrations, and configuration management.
- 1-2 years of ServiceNow Platform Experience is required (ITOM/ITAM preferred).
- Experience in implementation of one or more cloud-based systems such as Salesforce, Workday, AWS, Azure, or Oracle Cloud.
Nice-to-haves
- Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps.
- Familiarity with Enterprise Platforms.
- Software Development background.
Benefits
- Health plans including flexible spending accounts.
- 401(k) Plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan.
- Family leave programs.
