Principal Clinical Specialist - Melbourne, FL

About the position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives.

Responsibilities

• Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.
• Successfully completes CRM Field Technical Training - including online and field-based training.
• Performs checks/interrogations of all CRM medical device systems post sign-off.
• Supports implants of all CRM products post sign-off.
• Provides on-call support as needed on evenings and weekends post sign-off.
• Provide troubleshooting support as requested.
• Assures completion of patient registration and any other required hospital documentation.
• Helps manage consignment inventory and trunk inventory once obtained.
• Provides additional inventory support to meet customer needs.
• Maintains software on programmers throughout the district as directed.
• Assists with managing daily coverage logistics as needed.
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed.
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off.
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs.
• Assists with obtaining customer POs throughout the quarter.
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives.
• Stays up to date on new products, solutions, and patient management offerings.
• Completes all assigned training in a timely manner.
• Performs other related duties as assigned.

Requirements

• High School Diploma PLUS a minimum 11 years of work experience in clinical cardiac device/EP role, or sales or service in a cardiac device company -OR-
• Associate degree PLUS a minimum 9 years of work experience in clinical cardiac device/EP role, or sales or service in cardiac device company -OR-
• Bachelor's Degree PLUS a minimum 7 years of work experience in clinical cardiac device/EP role, or sales or service in cardiac device company.
• Current or prior IBHRE (NASPE) Certification.

Nice-to-haves

• Thorough working knowledge of medical terminology and the medical device industry.
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels.
• Strong work ethic in accomplishing objectives of the position.
• Expertise with Microsoft tools and other applications (i.e., SalesForce.com).
• Ability to meet vendor credentialing requirements.
• Excellent customer service skills.
• Excellent interpersonal, written/verbal communication skills.
• Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.

Benefits

• Health, Dental and vision insurance.
• Health Savings Account.
• Healthcare Flexible Spending Account.
• Life insurance.
• Long-term disability leave.
• Dependent daycare spending account.
• Tuition assistance/reimbursement.
• Simple Steps (global well-being program).
• Incentive plans.
• 401(k) plan plus employer contribution and match.
• Short-term disability.
• Paid time off.
• Paid holidays.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).