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Principal Associate, Process Management - Enterprise Services Risk Office
Capital One - Goochland, VA
posted about 1 month ago
About the position
The Principal Associate, Process Management role within the Enterprise Services Risk Office at Capital One is focused on supporting process-based risk assessments across various risk types, including technology and cybersecurity. This position plays a critical role in enhancing process management capabilities and driving risk reduction while improving customer experiences. The role involves collaboration with senior leaders and various teams to implement effective risk management practices and support the company's mission to change banking for good.
Responsibilities
- Support the ES Risk Process Management team to advise Enterprise Services lines of business to drive value during process-level assessments and reduce risk.
- Analyze various business and risk data to proactively identify risks, trends, and process improvements.
- Identify opportunities for business areas to enhance their process management capabilities centered in risk management principles.
- Stay current on regulatory environment changes and digital payments industry trends and understand their impacts.
- Support risk assessment project delivery, including drafting deliverables, reporting, and meeting minutes.
- Participate in risk and management forums and contribute to continuous improvement of risk and project/program management practices.
- Participate in special projects for the team on a periodic basis.
Requirements
- High School Diploma, GED or Equivalent Certification
- At least 1 year of experience in the Financial Services or Technology industry or a combination of both
- At least 3 years of experience in project, program, process or risk management or a combination of both.
Nice-to-haves
- 3+ years of Financial Services or Technology industry experience with working knowledge of related risk management and/or regulatory practices
- 1+ years of experience in consulting
- Process development, documentation or improvement experience
- Experience with Governance, Risk, and Compliance software tools
- Industry cybersecurity or technology risk certifications such as CISA, CISSP, CRISC, CISM, CGRC, PMP or other similar certifications
- Project or Program certifications such as PMP or PgMP
- Experience managing risks related to business continuity, cybersecurity, technology delivery, cloud architecture, and/or product management
- Experience in controls development, controls management, and reporting activities
- Excellent problem-solving, analytical and critical thinking skills
- Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams.
Benefits
- Comprehensive health benefits
- Financial benefits including performance-based incentive compensation
- Inclusive workplace environment
- Support for total well-being through various programs
