Presales Solutions Engineer - Cisco

$50,000 - $100,000/Yr

Shi International Ltd - Jackson, MS

Full-time - Mid Level

Remote - Jackson, MS

5,001-10,000 employees

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Presales Solutions Engineer - Cisco at SHI will play a crucial role in supporting the Sales and Engineering departments by providing estimates, consultations, designs, and support for Cisco Solution Requests. This position involves collaborating with various teams to architect and design Cisco solutions, ensuring that customer needs are met effectively while also mentoring and leading others in the organization.

Responsibilities

• Architect and design Networking, Security, Data Center and/or other emerging Cisco solutions with supporting technologies.
• Collaborate with sales team to identify, gather requirements for solutions, and build essential Bill of Materials.
• Create Deal Registration within CCW as required by management.
• Utilize and Learn SHI and Cisco's Tools to complete job responsibilities (i.e SHI's CRM, CCW, etc...).
• Partner with other solutions engineers, system engineers, architects and technical specialists across different organizations and Sales teams in a pre-sales technical role across SHI business segments.
• Provide leadership and mentorship to others in the Solution Specialist roles.
• Support CiscoSA Team Solution Specialists and other Solutions Engineers as needed.
• Manage queue requests and internal escalations from Technical Specialists and other Solutions Engineers.
• Conduct training and technical workshops for internal teams as needed.
• Attend and deliver training for assigned architecture regularly.
• Perform Cisco Demos per architecture alignment.
• Perform End User Scoping and Discovery Calls.
• Implement complex competitive OEM configuration flips (Comparable bids).
• Campaign partner event/initiative support (Call Blitz, Go Campaign, etc.).
• Assess and recommend appropriate incentive programs that align with proposed solutions.
• Stay current on Cisco's solutions and road map by attending VTs, VOEs, Partner Summits, and other industry events.
• Participate in any cadences with the external Cisco teams or internal teams as required by management.
• Act as a trusted advisor for all Cisco products and related technologies.
• Collaborate with all operational teams as needed to support the business.
• Join sales in customer facing calls to help gather customer technical requirements.
• Advise customers on the latest product offerings with a good understanding of the supported features.
• Guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services.
• Conduct basic road-mapping conversations to identify EOL products.
• Provide pre-sales technical assessment then develop a proposal of estimates, deal registrations, consultation, and support around assigned partner and or bill of materials for a solution.
• Translate business needs into technology specifications and recommendations.
• Stay current on industry technology trends through partner training and provide knowledge transfer to customers and team members.
• Develop a working knowledge of strategic partner product sets and attain required certifications.
• Identify and promote our company's Professional Services by being knowledgeable of our company's Services portfolio.
• Assist company's reps to create quotes that clearly outline benefits to customers to upgrade or replace equipment.

Requirements

• Bachelor's Degree or relevant work experience
• Minimum 5+ years technical presales experience
• Valid CCNA Certification(s) Required
• Inside or field sales engineering experience
• Desire to learn, self-teach, teach and mentor others
• Ability to lead calls with a business outcome focus
• Excellent organizational and time management skills
• Proactive, driven, and positive work attitude
• Excellent Customer Service skills
• Proficiency in MS office tools - Outlook, Word, Excel, and PowerPoint
• Proficiency within SHI's Tools - CRM (Case Management and Account Look up)
• Proficiency within Cisco's Tools - CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer service hub

Nice-to-haves

• Familiarity with Cisco CCW Portal is a must
• Previous experience in a corporate/professional work setting
• CCNP Certification (Preferred)

Benefits

• Health, wellness, and financial benefits
• Continuous professional growth and leadership opportunities
• World-class facilities and technology support