Premier Customer Relationship Manager

TransUnion • Chicago, IL

22h • Onsite

About The Position

The Premier Customer Relationship Manager will serve as the primary point of contact for TransUnion’s top-tier B2B clients, driving a seamless customer experience through escalation management, service level oversight, and Root Cause Analysis (RCA). This role partners cross-functionally to coordinate incident communications, deliver performance insights, and strengthen client relationships while supporting continuous program improvements. In this role you will report to the IT Support Manager.

Requirements

• 4 + years in technology and/or IT customer support position.
• Strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs
• Available for after hours / on-call support and occasional overnight travel (3-5 times per year)
• Experienced in developing presentations and presenting
• Bachelor’s degree in business or computer science and/or the equivalent
• Experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook

Nice To Haves

• Experience in using Sharepoint, Splunk, Salesforce, CRM reporting tools
• Familiarity with ticketing systems
• Exposure to Splunk or similar monitoring tools
• Background or exposure to financial services or insurance

Responsibilities

• Creating Root Cause Analysis documents
• Calculating service levels and creating monthly customer metric summaries
• Providing relationship manager support for top clients

Benefits

• Day-one eligibility for medical, dental, and vision coverage
• Supplemental plan options
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts
• Company‑paid basic life and AD&D
• Optional voluntary life and AD&D for you and your family
• Short‑ and long‑term disability
• Legal plan
• Pet insurance
• Travel accident coverage
• Adoption assistance
• Fertility planning coverage
• Caregiver support
• Dependent Care FSA for possibility of an employer match
• Complimentary Care@Work membership
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Financial wellness resources
• Career coaching
• Optional long‑term care insurance
• Tuition reimbursement
• Flexible time off for exempt employees or paid time off for nonexempt employees
• Up to 12 paid holidays per year
• Commuter benefits
• Employee discounts
• Charitable gift matching
• Paid volunteer time off
• Corporate volunteer events
• 24/7 support including professional therapy, coaching, and emotional well‑being programs
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree