Premier Customer Relationship Manager
About The Position
The Premier Customer Relationship Manager will serve as the primary point of contact for TransUnion’s top-tier B2B clients, driving a seamless customer experience through escalation management, service level oversight, and Root Cause Analysis (RCA). This role partners cross-functionally to coordinate incident communications, deliver performance insights, and strengthen client relationships while supporting continuous program improvements. In this role you will report to the IT Support Manager. Role Overview and Core Responsibilities The Premier Customer Relationship Manager helps to maintain and enhance the customer experience by: Creating Root Cause Analysis documents Calculating service levels and creating monthly customer metric summaries Providing relationship manager support for top clients
Requirements
- 4 + years in technology and/or IT customer support position.
- Strong analytical acumen and solution orientation to understand the nuances of complex application, systems, and architecture designs
- Available for after hours / on-call support and occasional overnight travel (3-5 times per year)
- Experienced in developing presentations and presenting
- Bachelor’s degree in business or computer science and/or the equivalent
- Experience utilizing the Microsoft office suite, inclusive of Excel, PowerPoint, Access, Word and Outlook
Nice To Haves
- Experience in using Sharepoint, Splunk, Salesforce, CRM reporting tools
- Familiarity with ticketing systems
- Exposure to Splunk or similar monitoring tools
- Background or exposure to financial services or insurance
Responsibilities
- Creating Root Cause Analysis documents
- Calculating service levels and creating monthly customer metric summaries
- Providing relationship manager support for top clients
Benefits
- Day-one eligibility for medical, dental, and vision coverage
- Supplemental plan options
- Spousal, domestic partner, and other eligible dependent coverage is available on select plans
- Tax‑advantaged HSA and FSA accounts
- Company‑paid basic life and AD&D
- Optional voluntary life and AD&D for you and your family
- Short‑ and long‑term disability
- Legal plan
- Pet insurance
- Travel accident coverage
- Adoption assistance
- Fertility planning coverage
- Caregiver support
- Dependent Care FSA for possibility of an employer match
- Complimentary Care@Work membership
- Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return
- 401(k) with employer match
- Employee Stock Purchase Plan (ESPP)
- Financial wellness resources
- Career coaching
- Optional long‑term care insurance
- Tuition reimbursement
- Flexible time off for exempt employees or paid time off for nonexempt employees
- Up to 12 paid holidays per year
- Commuter benefits
- Employee discounts
- Charitable gift matching
- Paid volunteer time off
- Corporate volunteer events
- 24/7 support including professional therapy, coaching, and emotional well‑being programs
- Guided meditation and resources that support physical, mental, social, and financial wellness
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
