About the position
Practice Managers play a pivotal role in our hospitals. Your medical practice management skills will be put to use to drive business results, and your people leadership skills will come into play as you develop associates and foster an engaging team environment. Along with a team of knowledgeable pet health care experts, you'll ensure that clients and patients have a positive experience when they visit the hospital. Through a professional relationship with other stakeholders, including the veterinary medical team, field leadership, our corporate headquarters and PetSmart associates (if applicable), you'll be helping optimize the growth of both businesses. And since we are committed to your growth, you'll be able to take advantage of a variety of educational opportunities and resources that support your career path. In partnership with the chief of staff, the Practice Manager plays a vital role in the hospital, managing day-to-day operations so the medical team can devote their time to delivering the highest quality veterinary care.
Responsibilities
- Interviewing, hiring and developing associates
- Evaluating the hospital's processes, progress and productivity
- Training associates on how to educate clients about our Optimum Wellness Plans, preventive care, pet health needs and hospital services
- Educating associates on Banfield guidelines/practices
- Budgeting and planning for the hospital
- Dealing with daily operations
- Scheduling associates, coordinating time off and managing continuing education needs
Requirements
- Bachelor's degree in business or related discipline preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills and abilities
- Three years related experience required (health care, veterinary profession, service industry, etc.), including direct supervisory experience (includes hiring, associate development, etc.)
Nice-to-haves
- Strong organizational, communication and interpersonal skills
- A knack for problem solving
- Conflict management experience
- Leadership and analytical know-how
Benefits
- Medical, Dental, Vision
- Basic Life (company paid) & Supplemental Life
- Short- and Long-Term Disability (company paid)
- Flexible Spending Accounts
- Commuter Benefits
- Legal Plan
- Health Savings Account with company funding
- 401(k) with generous company match
- Paid Time Off & Holidays
- Paid Parental Leave
- Student Debt Program (for FT DVMs)
- Continuing Education allowance for eligible positions
- Free Optimum Wellness Plans for your pets' preventive and general care
