Practice Manager (24209)

Near North Health - Chicago, IL

Full-time - Mid Level

Chicago, IL

About the position

Near North Health, a longstanding pillar of Chicago's healthcare landscape, is seeking a visionary and compassionate Practice Manager to join our dedicated team. Since our inception in 1966, we have remained committed to our mission of providing accessible, affordable, and high-quality primary healthcare services to all, regardless of their financial circumstances. As Practice Manager you will play a pivotal role in our mission to serve primarily low-income uninsured or underinsured residents of Chicago's medically underserved communities by overseeing the day-to-day operations of assigned clinical sites to ensure seamless patient flow and service delivery.

Responsibilities

• Monitor and manage clinic schedules, patient appointments, and provider availability to optimize patient access.
• Ensure compliance with all federal, state, and local regulations, as well as organizational policies and procedures.
• Demonstrates Near North Health's Code of Ethics commitments, driving a culture that aligns with the organization's mission, vision and values.
• Supervise, mentor, and evaluate clinical and administrative staff in collaboration with leadership, including scheduling, hiring, onboarding, training, and performance management.
• Implement and monitor quality improvement initiatives to enhance patient care and safety.
• Ensure patient satisfaction by addressing concerns, improving service delivery, and maintaining a patient-centered approach.
• Work collaboratively with Director of Risk Management to develop and implement risk management strategies to minimize liability and ensure a safe environment for patients and staff.
• Assist in the development and management of the clinic budget, including monitoring expenses and identifying cost-saving opportunities.
• Work with revenue cycle manager to ensure accurate billing and coding practices to maximize revenue and minimize errors.
• Implement new programs, services, and technologies to improve clinic performance and patient outcomes.
• Collaborate with other departments and external partners to support organizational initiatives.
• Drives outcomes through the monitoring of Key Performance Indicators (KPIs) that measure how effectively Near North Health is meeting its mission.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field (Master's degree preferred).
• Minimum of 5 years of experience in healthcare management, preferably in a Federally Qualified Health Center (FQHC) or similar setting.
• Strong leadership and team-building skills with the ability to motivate and manage a diverse staff.
• Excellent communication and interpersonal skills to interact effectively with peers, patients, staff, providers, and external partners.
• Proven ability to manage clinic operations, including scheduling, budgeting, and quality improvement initiatives.
• Knowledge of healthcare regulations, billing, and coding practices.
• Proficiency in electronic health records (EHR) systems and other healthcare technologies.
• Commitment to providing high-quality, patient-centered care and improving health outcomes for diverse communities.

Benefits

• Competitive salary and benefits package.
• Supportive and collaborative work environment that values the contributions of every team member.