Beth Israel Lahey Health - Needham, MA

posted about 2 months ago

Part-time
Needham, MA
Ambulatory Health Care Services

About the position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. This position reports to either the Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses, or other health care providers. The role is responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.

Responsibilities

  • Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy.
  • Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible.
  • Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
  • Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system.
  • Collects co-payments following standards for co-payment processing.
  • Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs.
  • Obtains and enters referrals.
  • Monitors and supports patients and visitors entering and leaving the practice.
  • Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
  • Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
  • Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
  • Schedules necessary follow up appointments.
  • Provides patient with any relevant educational materials as indicated, visit ticket entry, medical records preparation.
  • Facilitate billing functions.
  • Research and follow through on a wide variety of information requests.
  • May act as a group leader in absence of Manager.
  • Act as a department resource to others for information and training.
  • Facilitate problem solving, providing appropriate direction.
  • May participate in small projects under the direction of Manager or designee.

Requirements

  • High School diploma or GED required.
  • 1-3 years related work experience required.
  • Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice-to-haves

  • Certificate 1 Medical Admin Assistant Cert preferred.
  • 1-3 years experience in a healthcare or service/hospitality environment.
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