Practice Administrator - Ophthalmology - Multi-practice - Cleveland/Akron

Eye Care Partners Career•Cleveland, OH

1d•Hybrid

About The Position

The Practice Administrator is a highly engaged leader with a high level of business acumen, focused on developing a patient-focused, goal-oriented team. This role involves managing all practice operations for multiple ophthalmology practices, including Retina Specialists of Ohio, Corrective Eye, and Novus Clinic. The administrator will identify growth opportunities, monitor market strategies, oversee financial operations, manage day-to-day operations, provide guidance on various practice aspects, compile operational reports, lead and coach the team, enhance processes, collaborate with regional leadership and HR, and ensure a world-class patient experience while maintaining HIPAA compliance.

Requirements

High school diploma or GED equivalent required
Two (2) years of healthcare office management or industry-related experience.
Strong financial background with previous accounting or general ledger experience.
Hands-on experience in medical services marketing and strategic planning.
Demonstrable experience in practice development and expansion.
Experience in maintaining professional relationships with referral sources, payers, and other groups.
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Commitment to work over 40 hours to meet the needs of the business.
Ability to work weekends when applicable.
Reliable transportation that would allow employee to go to multiple work locations with minimal notice when applicable.

Nice To Haves

Bachelor's Degree in Business Administration, Healthcare Management or a related area of study preferred.
Private Equity experience preferred.
Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technician (COT) certification is preferred, but not required

Responsibilities

Identify opportunities for practice growth and revenue diversification through satellite offices, ambulatory surgery centers (ASC), or other ventures and ensures effective implementation and subsequent management of designated priorities.
Monitor strategic developments in the local market and provide recommendations regarding appropriate responses and strategies.
Ensure implementation of planning initiatives.
Develop and administer ongoing marketing efforts to inform current and potential patients regarding practice services available; Monitor effectiveness of such efforts through appropriate measures and review.
Maintain appropriate oversight of practice financial operations, including billing, disbursements, reporting, budgeting, and safekeeping of practice assets, and ensure optimal efficiency and profitability within the practice.
Execute day-to-day operations of the practice by ensuring the following is completed: Employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training and other duties as assigned or needed within the office.
Provide guidance on equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software.
Compile operational reports to gain a strong insight into the business and how to direct the team on what needs to be done to fix focus areas.
Lead the office by guiding them to success through focused support and coaching.
Enhance processes and workflow by taking initiative to build action plans to increase the efficiency and profitability of the office.
Collaborate with regional leadership and HR on employee relations and recruitment needs.
Collaborate with other operations leaders to develop creative approaches to areas of improvement.
Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions.
Actively train employees on how to provide a world-class patient experience.
Motivate employees by remaining positive and communicating any changes or news in a supportive and constructive way.
Ensure the office and employees are always compliant with HIPAA.
Other duties as assigned.