Powersports Technical Service Advisor

BRP•Sherbrooke, QC

About The Position

Our Dealer & Customer Support team is recruiting for an open position as a Technical Service Advisor. Join our team and begin your journey towards moving people with passion and innovation! We are looking for someone passionate about service and the overall powersports world. Someone who shares our obsession to deliver and secure outstanding service experiences that move people on snow, water, dirt and asphalt. Do you enjoy working in a multicultural environment? Are you driven and committed when it comes to troubleshooting? Do you consistently strive to make a difference in the service experience and foster positive business relationships?

Requirements

Basic technical degree or any relevant qualification in powersport, automotive, marine or small engine mechanics.
At least 2 years of relevant experience in a powersport dealership or in a similar environment with general mechanical knowledge.
Strong troubleshooting and diagnostic skills with thorough understanding of electrical and mechanical theory.
Ability to navigate and understand electronic parts catalogues, engineering drawings and bill of materials.
Bilingual: English & French
Excellent written and verbal communication skills; ability to articulate thoughts, ideas and technical terminology.
Ability to adapt easily to different circumstances, individuals, situations and working in a multicultural environment.

Responsibilities

Act as a front of house advisor representing BRP globally by providing efficient expert advice, performing technical, mechanical and electrical diagnostics and answering dealer inquiries quickly focusing on right the first time and reflecting our quality service pledge.
Provide technical solutions to dealership technicians and support other departments like the warranty and customer care teams.
Guide dealers on best practices related to BRP policy, processes and guidelines.
Proactively support and coach our partners and dealer network with regards to technical support and dealer inquiries all while building and maintaining our dealer relationship.
Represent BRP and build relationships by participating in events.
Highlight issues quickly, identify and escalate emerging issues or trends and represent your sector in order to continuously and proactively improve and optimize our support services.