Post Office Manager

Shoppers Drug Mart • Ottawa, ON

12d • CA$18 - CA$21 • Onsite

About The Position

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction. Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Requirements

• Experience with retail and cash handling
• Superior interpersonal skills
• Efficient time management ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Commitment to providing exceptional customer service
• Independent thinking and decision making when dealing with issues related to customer’s requests
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
• Ability to act upon tasks and goals outlined by management

Responsibilities

• Leads by example and ensures that Post Office staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring
• Ensures Post Office cashiers complies with all Store Standards
• Trains employees in job functions and provides on-going coaching and instructions
• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM
• Ensures exceptional customer service is provided beyond expectation
• Ensures employees present proper image to the public in accordance with Uniform Policy
• Ensures all loss prevention systems and procedures are performed according to Standards
• Ensures procedures regarding parcel checks are adhered to

Benefits

• Purchase discount program
• Flexible and varied schedules
• Competitive pay
• Online learning through Academy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed