Porsche Arlington Automotive Service Advisor

About the position

Here at Rosenthal Automotive, we care for our employees as much as our customers. At our company, we are committed to helping you G.R.O.W. (Guidance. Respect. Opportunity. Worth). We are looking to grow our company and we need you to help us. We are currently hiring Service Advisors for our award-winning Porsche Arlington dealership. If you have an outstanding work ethic, ability to work well with customers, and always maintain a high sense of professionalism, please apply today!

Responsibilities

• Ensure teamwork, create and foster a positive working environment with happy people
• Communication is your number one responsibility
• Communicate professionally and clearly about inspection results, then present corrective procedures and prepare work order for needed repairs
• Constant communication with dispatch, foreman, team leader and technicians is required
• Maintain high customer satisfaction standards above national average (CSI)
• Advise customers about necessary service for their general maintenance needs
• Help identify the customers primary concern and also present other maintenance needs when appropriate
• Prepare repair orders showing time, cost and labor estimates for service
• Accurately describe the customers concern to the technician
• Explain the work performed and the repair order charges to the customer
• Schedule service appointments and loaner/rental cars when appropriate, in order to provide a streamlined and seamless experience for the customer
• Ensure that loaner cars are returned in a timely fashion
• Encourage clients to prepay online
• Establish and maintain professional relationships with the customers to encourage repeat and referral business
• Perform federal, state, and manufacturer mandated recalls
• Complete all training required by the manufacturer or Rosenthal Automotive

Requirements

• 1+ year of service writing experience or sales experience preferred but not required
• High-line, luxury automotive experience preferred, not required
• A valid driver's license and a good driving record, per company standards
• An enthusiastic, motivated, and energetic person who has a personal determination to overcome possible objections while providing an outstanding customer experience
• Provide an outstanding a fellow employee experience
• Professional personal appearance
• Excellent oral and written communication abilities
• Process and detail oriented with developed organizational skills
• Confident in ability to work under pressure and prioritize

Nice-to-haves

• Sales or Service experience preferred but not required
• People with experience in hospitality (Restaurants, Hotel, Customer Service, etc) encouraged to apply

Benefits

• $55,000 - $110,000+ Annual Income potential based on performance
• Annual Longevity Bonus
• Minimum guarantee for 3 months during training period
• Great culture within an innovative company
• Great schedule, enabling family time
• Training and support to assist you in achieving your goals
• Paid time off and 401k
• Medical, Dental, Vision, Short and Long-term disability, and Life Insurance
• Employee discounts on vehicle sales, parts, and service
• Career advancement opportunities
• ...and more!