Pool Manager

City Of Charleston•Charleston, WV

4d•Onsite

About The Position

A Swimming Pool Manager oversees the daily operations, safety, maintenance, and customer service of a swimming pool facility. This role is responsible for ensuring the pool operates smoothly, safely, and provides a positive experience for all visitors.

Requirements

High school diploma or equivalent
Previous experience in a supervisory or management role at a swimming pool or aquatic facility preferred.
Experience in lifeguard training, pool operations, and customer service preferred.
Strong leadership, communication, and interpersonal skills.
Ability to manage multiple tasks and work under pressure.
Detail-oriented and able to maintain high safety standards.
Ability to lift up to 50lbs
Ability to stand and walk for up to 8 hours.

Responsibilities

Oversee daily pool and concession stand operations including opening/closing procedures, safety checks, and general facility maintenance.
Ensure that the pool water is properly treated and monitored according to safety regulations and health codes.
Assist with managing the pool's schedule, coordinating public swim times, classes, events, and rentals.
Ensure that the concession stand is fully stocked and ready for operation 15 minutes prior to the pool opening for the day.
Ensure compliance with local health and safety regulations, including lifeguard certification, chemical handling, and emergency response protocols.
Conduct regular safety inspections and risk assessments to identify and address potential hazards.
Oversees lifeguards and other pool staff in safety procedures, emergency drills, and customer service.
Assist with coordinating staff schedules and ensuring proper staffing levels during operational hours.
Assist with providing training and development opportunities for pool staff.
Maintain a high level of customer service, addressing customer inquiries, concerns, and feedback promptly and professionally.
Ensure that the facility is clean, welcoming, and conducive to a positive visitor experience.
Maintain accurate records of patron pool attendance, safety incidents, and staff certifications.
Assist with developing and implementing pool policies and procedures, updating them as needed.
Run end of day register reports and reconcile reports with concession sales.
Complete daily deposit forms for concession sales.
Enforce pool rules, including restrictions on diving, running, or other unsafe behaviors. Provide guidance to ensure a safe environment.
Interact with the public in a professional and courteous manner. Provide information about safety rules and answer questions from visitors.
Ensure the cleanliness of the pool area, including checking for hazards, cleaning debris, and maintaining rescue equipment.
Work with other lifeguards and staff to coordinate emergency responses and ensure a safe environment. Participate in regular training and drills.
Other duties as assigned.