Pool Concierge

Loews Hotels•Miami Beach, FL

4d•Onsite

About The Position

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Requirements

Min. 2 years previous experience in guest services.
Excellent guest service skills
Excellent oral communication skills
Ability to lift 40 lbs. and pull/push 100 lbs
Able to work a flexible schedule, including weekends and holidays

Nice To Haves

Supervisory experience preferred.

Responsibilities

Responsible for maintaining guest safety in all pool areas, ensuring professional and consistent adherence to all pool safety standards
In charge of greeting guests, making sure they receive different amenities every hour (sliced fruit, spritz, offer sunblock, give out chilled towels etc.)
Responsible for pool hut retail (i.e. shirts, sunglasses, sun lotion/sun block)
Responsible for open/close of pool procedures
Supervise pool attendants/assists with monitoring and maintaining pool area
Attends all departmental meetings and training sessions as scheduled
Other Duties as assigned
Reports to work as scheduled in proper uniform and in accordance with the company’s personal appearance standards
Notifies appropriate individuals fully and completely of all problems and unusual matters of significance
Is polite, friendly, and helpful to guests, management, employees
Attends appropriate hotel meetings and training sessions
Promotes and applies teamwork skills at all times
Executes emergency standards in accordance with hotel standards
Complies with safety regulations policies and procedures
Complies with hotel department standards, policies and rules
Remains current with hotel information and changes
Maintains cleanliness and excellent condition of equipment and work area