Police Dispatcher I (FLEX)

City of San Bernardino • San Bernardino, CA

4d • Onsite

About The Position

The Police Dispatcher I (Flex) performs general and routine dispatching activities. Operates computerized dispatch, radio, "911," and ancillary equipment in a police communications center. Receives, interprets, and codes routine and emergency calls and dispatches personnel and equipment in response following clear policies and protocols. This position will require working a varied work shift that includes evenings, weekends, and holidays. Qualified candidates must successfully complete a police background investigation as part of the pre-employment exams.

Requirements

• High School diploma or G.E.D.
• At least one (1) year of customer service experience working with the public in person, by telephone or in radio communications; or an equivalent combination of training and experience.
• A valid California driver’s license is required.
• Typing speed of 30 words per minute is required.
• General operations, services, and activities of a public safety dispatch program.
• Rules, regulations, and procedures relating to police communications and dispatch, including FCC requirements.
• Proper operation and care of radio and telephone equipment.
• Customer service practices and telephone and radio courtesy.
• Geography and street layout of city and surrounding area.
• Modern office procedures, methods, and equipment.
• Equipment maintenance practices and methods.
• Eliciting information to assess situations from callers.
• Determining dispatch priorities during peak workloads and dispatching appropriate personnel and equipment.
• Broadcasting clear, concise, and specific instructions over the radio in a distinct, well-modulated voice.
• Working rapidly under stress and exercising good judgment in emergency situations.
• Reading and applying mapping information for effective call and unit management.
• Listening to and recording, or key in, information clearly and accurately.
• Performing routine maintenance of computer systems and accessories.
• Operating a variety of office equipment including computers and applicable software applications.
• Following oral and written instructions.
• Working effectively with other employees.
• Communicating clearly and concisely
• Establishing and maintaining effective relationships.

Nice To Haves

• Demonstrates customer service and communication skills, telephone and radio courtesy while delivering clear, concise, and specific instructions.
• Ability to work quickly under pressure while exercising sound judgment in emergency situations.
• Familiarity with the geography and street layout of the city and surrounding areas.
• Proficiency in operating and maintaining radio, telephone, and office equipment, including computers and relevant software applications.

Responsibilities

• Answering emergency and non-emergency calls, gathering key details, and dispatching officers and resources.
• Communicating with units in the field, monitoring their status, and providing critical information to keep both the public and officers safe.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED