Poker Chip Runner/Cashier

Gila River Resorts & Casinos - Chandler, AZ

- Entry Level

Chandler, AZ

Accommodation

About the position

This position provides guest relations and services to guests desiring to sign up for and participate in a card game. This position is also responsible for conducting monetary transactions and accounting for completed transactions, by personally performing the following duties, as well as demonstrating the GILA WAY.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Identifies, establishes and inspires guests to sign up and participate in table games.
• Efficiently runs chips for both guests and dealers.
• Calls guests to the poker room in a professional and friendly manner.
• Runs the board, making interest checks and call downs to start new games.
• Seats new guests at games of their choice by properly managing guest lists.
• Advertises available seats in the poker room in an effort to increase player participation.
• Ability to acknowledge guests during busy times to ensure they will be handled quickly and in a professional manner, which includes initial greetings, eye contact, and positive attitude.
• Ability to effectively and professionally answer telephones, take messages and pages and deliver them to guests and team members in an efficient and professional manner.
• Must maintain a working knowledge of all promotional events and be able to communicate them to guests.
• Verifies cash/chips at the completion of counts (Poker tables, tips).
• Prepares and verifies all tip tax deposits if necessary.
• Performs cash strap 100 bill quantities verifications and countdowns at beginning of work shift and during work shift when necessary.
• Performs accurate data input and error corrections into computer logs.
• Safeguards casino bankroll and maintains an accurate accountability of all funds in the cashier drawer.
• Verifies documents and paperwork to ensure it is completed correctly.
• Receive and/or disperse tournament entry fees.
• Maintains basic to intermediate knowledge in identifying counterfeit currency and fake identification.
• Safeguards all casino assets in accordance with established policies and procedures.

Requirements

• High School Diploma or equivalent preferred.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, be a self-starter with the ability to multitask, follow up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both verbally and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Benefits

• Pay Rate: $17.00 per hour plus tips