Plumbing Service Technician

About the position

Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers. With Rodenhiser’s size comes numerous advantages you won’t find elsewhere. At Rodenhiser: You are prepared. Rodenhiser’s in-house training will provide you hands-on experience with state-of-the-art equipment. You are never rushed. Rodenhiser’s scheduling ensures you will always have sufficient time to fully evaluate and fix the problem. You are never alone. Rodenhiser’s team of nearly 100 experienced technicians create an in-the-field network you can always rely on. You are appreciated. Not just by the Rodenhiser team, but by so many satisfied customers you help every day. You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family. You advance. Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights. We are looking for nice people who want to grow with us. You have fun. From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all! At Rodenhiser, we already have all of these benefits. Don’t you want them too?

Responsibilities

• Diagnose and repair plumbing systems and lead customers to informed, and confident buying decisions.
• Complete any plumbing residential service calls within their current area of expertise.
• Establish customer rapport to instill confidence in team and sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Ability to exceed minimum KPI goal.
• Successfully complete follow up calls.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Maintain a clean, organized job site and well inventoried truck.

Requirements

• Competent in the use of all tools and resources related to basic service calls.
• Knowledge of Plumbing and gas codes and proper safety standards.
• Ability to explain technical information to non-technical customers.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Hold at least one state license or certification.
• Engaged in further technical development (i.e. Different disciplines and cross-training).
• Valid driver’s license and clean driving record.

Benefits

• Aggressive wages
• 401(K)
• Generous Paid Time Off
• Holiday pay
• Bonuses
• Health insurance
• Dental insurance
• Life insurance
• AD&D insurance
• Short-term disability
• Long-term disability