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Rosie's Gaming - Dumfries - Dumfries, VA

posted 2 months ago

Part-time - Entry Level
Dumfries, VA

About the position

The Player Services Representative at Rosie's Gaming in Dumfries, VA, is responsible for providing exceptional guest service and managing various financial transactions related to gaming and retail services. This role involves data entry for the Players Card database, handling cash transactions, and ensuring compliance with gaming regulations while fostering a supportive environment for team members.

Responsibilities

  • Provides next-level guest service to internal and external guests.
  • Responsible for fostering an environment of support and motivation for Team Members.
  • Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
  • Responsible for performing verifications on loose and bundled money, coin transactions and check cashing.
  • Processes jackpots, cashes checks, redeems valid gaming vouchers received from patrons for an equivalent amount of cash and redeems chips for cash.
  • Safeguards company assets and adheres to all player services policies and procedures.
  • Maintains and is held accountable for all funds entrusted on an assigned shift.
  • Balances all money transactions and paperwork.
  • Handles guest financial transactions.
  • Monitors for fraud, forged/counterfeit currency and/or vouchers or chips.
  • Balances all funds under his/her responsibility and prepares reconciliation reports accordingly.
  • Ensures that the cash inventory is well secured.
  • Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service.
  • Executes guest loyalty, relationships, and direct marketing programs.
  • Accurately and efficiently performs data entry tasks associated with Players Club memberships.
  • Records and reports database information to management; may assist in updating database files.
  • Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events.
  • Displays superior people skills and projects mature presence and confidence.
  • Conducts informal surveys and queries.
  • Becomes an expert of the player tracking system software.
  • Follows all standard operating procedures and cash handling procedures.
  • Maintains inventory and orderly presentation of retail merchandise.
  • Performs duties related to stocking of inventory.
  • Issues free play, up to authorized limit, and food coupons to guests.
  • Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position's supervisor.
  • Keeps position supervisor informed of relevant activities.
  • Other duties as assigned.

Requirements

  • High school diploma or GED.
  • Banking and guest service experience preferred.
  • Proficiency with menu-driven programs required; Word and Excel preferred.
  • Must be able to formulate and communicate ideas.

Nice-to-haves

  • Experience in guest services or banking is preferred.
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