Physician Referral Specialist

St. Luke's Hospital - MO•Chesterfield, MO

5d•Onsite

About The Position

The Physician Referral Specialist is responsible for responding to inbound calls and performing outbound calls as requested. Handles on-line appointment requests for referral to physician or requests for assistance in scheduling appointments. Same day appointments will be scheduled as appropriate and information provided, as needed, about hospital services. Staffs physician referral booth at hospital events and assisting walk-in patients with referrals in a timely manner. Communicates effectively with patients by phone, in person or email. Accurately documents and logs information in databases. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values.

Requirements

High School Diploma or GED required
2-3 years experience in a healthcare setting

Responsibilities

Responding to inbound calls and performing outbound calls as requested.
Handling on-line appointment requests for referral to physician or requests for assistance in scheduling appointments.
Scheduling same day appointments as appropriate.
Providing information about hospital services as needed.
Staffing physician referral booth at hospital events.
Assisting walk-in patients with referrals in a timely manner.
Communicating effectively with patients by phone, in person or email.
Accurately documenting and logging information in databases.
Promoting teamwork with all members of the healthcare team.
Performing duties in a manner consistent with St. Luke’s mission and values.