Physician Billing Associate (Westwood, Mon-Fri, 10a-2p, Onsite)

Boston Children's Hospital - Westwood, MA

Part-time - Entry Level

Westwood, MA

Hospitals

About the position

The Physician Billing Associate at Boston Children's Hospital is responsible for providing exceptional customer service to patients and parents regarding physician billing inquiries. This part-time role involves various administrative tasks, including managing mail, supporting the Shared Service Center, and working with electronic medical record billing systems. The position requires attention to detail and the ability to handle sensitive information while ensuring compliance with HIPAA regulations.

Responsibilities

• Deliver an exceptional experience to every internal and external customer
• Communicate issues and problems identified through daily work to management
• Provide front facing support in the office setting by accepting and disseminating deliveries from vendors
• Sort and disseminate inter office mail and USPS mail
• Run daily outgoing mail through postage machine
• Provide liaison support between Shared Service Center (SSC) staff and off site admin as it relates to hardware issues and hardware acquisition as other miscellaneous office duties
• Provide liaison support between SSC and the building’s management’s team
• Provide support to the SSC which may include working in our electronic medical record billing systems (EPIC)
• Research and resolve denied claims, resolve billing edits, and call insurance companies to resolve denials
• Follow established regulations and procedures in the collection, recording, storage and handling of information
• Ensure required documentation of issues is complete, accurate, timely and legible
• Protect and preserve confidentiality and integrity of all information according to Boston Children’s Hospital’s HIPAA confidentiality policy
• Meet short and long-term goals and objectives as established for the work unit
• Other duties as assigned

Requirements

• A High School Diploma/GED is required
• 1 year of experience in a multi-specialty physician billing or medical office setting
• Attention to detail and good organizational skills
• Ability to meet priorities within set timeframes
• Ability to work as part of a team
• Strong written, verbal, analytical and communication skills
• Ability to provide effective customer service
• Ability to interact professionally and handle sensitive information/issues in a confidential and respectful manner
• Analytical skills to gather and interpret data in routine situations
• Ability to adhere to processes, policies, and procedures
• Demonstrates professional integrity
• Ability to effectively manage multiple demands and projects
• Ability to perform in a high volume and fast-paced production environment

Benefits

• Flexible schedules
• Affordable health, vision and dental insurance
• Child care and student loan subsidies
• Generous levels of time off
• 403(b) Retirement Savings plan
• Pension
• Tuition and certain License and Certification Reimbursement
• Cell phone plan discounts
• Discounted rates on T-passes