Physical Medicine Coordinator

About the position

Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.

Responsibilities

• Manage physical medicine schedule and work closely with physical medicine manager and physical medicine leads to ensure adequate appointment availability
• Manage roll out of physical medicine schedule template
• Ensure employee schedule templates are published appropriately in HRIS system
• Communicates promptly and professionally with members via phone calls and platform messaging
• Work closely with physical medicine providers and share relevant patient information
• Coordinate and facilitate physical medicine groups/classes and works with client success manager on marketing, attendance, and logistics
• Coordinate referrals as necessary
• Assists with data input of team metrics for reporting purposes
• Manage inventory tracking and ordering of supplies and ensure appropriate par level
• Assist with onboarding new providers
• Assist Host Manager with various tasks and projects and coordinate with other coordinators
• Performs other duties as assigned

Requirements

• Four year degree or equivalent experience
• Minimum 2 years of employment in customer service related position
• Minimum 2 years of managerial experience
• BLS (Basic Life Support) certification may be required

Nice-to-haves

• Proven organizational skills, great interpersonal skills, and ability to work in a team setting
• Highly organized and excellent communication skills
• Creative and flexible
• Excellent follow-through and have strong task execution skills
• Able to handle ambiguity when problem solving
• Strong work ethic and take pride in detailed oriented approach to work
• Thrive in a fast-paced and rapidly changing environment

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short- and Long-Term Disability
• Life Insurance
• Paid Time Off
• 401K