Dollywood Parks & Resorts - Pigeon Forge, TN
posted 12 days ago
About the position
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Photography Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Photography Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
Responsibilities
- Approaches guests and offers photo services in a friendly manner
- Assists guests by answering questions and providing product information
- Listens to, understands and anticipates guests needs; takes proactive steps to ensure guest satisfaction
- Delivers high quality images to guests, accurately setting camera settings prior to shooting photos
- Ensures assigned photo location is stocked, clean, prepared and organized
- Handles all equipment safely with care; promptly communicates equipment issues
- Computes sale prices, total purchases, receives and processes payments, and balances cash drawer utilizing a POS register
- Demonstrates strong customer service and interpersonal skills
- Demonstrates effective salesmanship techniques
- Complies with all department and park specific policies, legal requirements, dress code standards, procedures, and initiatives
- Ensures proper handling of customer credit card information in compliance with Property procedures, as well as Purchasing Card Industry (PCI) standards
- Performs other related duties as required
Requirements
- Previous experience in retail or service environment preferred, but not required
- Must possess strong motivational and servant leadership skills
- Must be able to critically process situations and react quickly while using good judgment
- Excellent communication, analytical, and problem solving skills
- Must be willing to adapt to changes, policies, and procedures
- Must have a pro-active mindset with a high sense of urgency
- Must be able to pass a basic math test
Nice-to-haves
- Genuinely friendly, outgoing, respectful and caring
- Must be self-motivated and disciplined, able to deal with fast-paced, highly interactive work environment
- Must be positive, courteous, and enthusiastic
- Must display and live out Leading with Love qualities strongly rooted in the Dollywood Company culture by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed
- Must promote and support a 'team' work environment
- Must adapt to changes easily
- Must possess strong sales skills
- Able to consistently make a friendly, positive impression
- Must have manual dexterity necessary to complete all job duties
- Able to constantly traverse within properties to gain access to multiple photo site locations
- Able to lift/carry up to 50 lbs.
- Able to constantly work in all outdoor weather conditions
- Able to maintain good personal hygiene
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to tolerate and effectively perform in a fast-paced, hectic environment
- Able to be flexible to handle frequent changes in priorities
- Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Able to work with a diversified work force and to maintain a good working relationship with coworkers
- Able to handle and manage large sums of money accurately and responsibly
- Able to perform basic math functions
- Able to solve problems with minimal supervision
- Able to utilize strong verbal skills
