Phorum Engagement Manager - Quality
About The Position
Phorum Engagement Manager – Quality Phorum Home-based (UK) | International Exposure | Senior Stakeholder Engagement At BioPhorum, we bring together the world’s leading biopharmaceutical companies to solve the industry’s toughest challenges through collaboration. Our Quality Phorum connects senior Quality leaders — including Chief Quality Officers — from global pharma and CDMO organisations to shape best practice and drive sector-wide impact. We’re growing and looking for an exceptional Account Manager to join our Quality team. This is not a typical account management role. You’ll work directly with senior Quality leaders across global enterprises, building trusted relationships and ensuring they realise meaningful value from collaboration. You’ll partner closely with the Quality Phorum Director, translating what you hear in 1:1 conversations into programme insight and evolution. If you’ve: Worked in Quality within pharma manufacturing Been a Project Manager in a CDMO Operated in a customer-facing pharma manufacturing role Or built strong customer success experience in a complex, regulated environment — this could be your next step. You’ll own a portfolio of Quality member accounts, driving engagement, retention, renewal growth and cross-Phorum opportunities — while helping shape the future direction of the programme itself. If you’re passionate about Quality, thrive in senior stakeholder environments, and want to sit at the centre of industry-wide collaboration — we’d love to hear from you. Apply now and help shape the future of Quality in biopharma.
Requirements
- 4–6+ years’ experience in pharma (ideally manufacturing/Quality)
- Understands the real-world pressures facing Quality leaders
- Brings maturity, gravitas and commercial awareness
- Can communicate complex ideas concisely to senior stakeholders
- Is proactive — if you see an opportunity, you make it happen
- Genuinely loves building deep, long-term customer relationships
Nice To Haves
- Worked in Quality within pharma manufacturing
- Been a Project Manager in a CDMO
- Operated in a customer-facing pharma manufacturing role
- Built strong customer success experience in a complex, regulated environment
Responsibilities
- Owning a portfolio of Quality member accounts
- Driving engagement
- Driving retention
- Driving renewal growth
- Driving cross-Phorum opportunities
- Helping shape the future direction of the programme itself
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
