Phlebotomy Trainee

$35,776 - $35,776/Yr

Quest Diagnostics - Suwanee, GA

Part-time,Full-time - Entry Level

Suwanee, GA

Ambulatory Health Care Services

About the position

The Phlebotomy Trainee position at Quest Diagnostics is designed for individuals looking to develop the skills necessary to become a Patient Services Representative. This role involves hands-on training in specimen collection and patient interaction, with a focus on delivering quality patient care in a supportive environment. Trainees will work under supervision to learn the necessary procedures and protocols, with opportunities for career advancement within the organization.

Responsibilities

• Greet customers appropriately and treat all customers in a courteous and professional manner.
• Ensure all field phlebotomy and PSC specimens are collected accurately and on time.
• Practice specimen collection according to established procedures and legal requirements under supervision.
• Complete requisitions accurately and call clients to confirm handwritten orders and verify test(s) ordered.
• Research test/client information utilizing lab computer system or Directory of Service.
• Label, centrifuge, split, and freeze specimens as required by test order.
• Package specimens for transport and maintain required records and documentation.
• Read, understand, and comply with departmental policies, protocols, and procedures.
• Maintain all appropriate PSC/Phlebotomy logs and assist with compilation of monthly statistics and data.
• Perform basic clerical duties such as filing, faxing, and preparing mail, and perform electronic data entry.
• Submit accurate time and travel logs as directed by management.
• Demonstrate organizational commitment and adhere to departmental and company grooming and dress code guidelines.
• Answer the telephone in a courteous and professional manner and communicate appropriately with clients, patients, coworkers, and the public.
• Report unresolved problems immediately to the appropriate Manager, Supervisor, Group Lead, or PSR II for resolution.
• Keep work area neat and clean, dispose of biohazard containers when scheduled, and help with inventories and other tasks as assigned.

Requirements

• High School Diploma or Equivalent
• Experience in Customer Service
• Keyboard/data entry application experience
• Ability to effectively communicate in English
• Demonstrates good organization, communication, and interpersonal skills.

Nice-to-haves

• Medical training helpful but not required
• Medical terminology helpful but not required

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided