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Walgreens Boots Alliance - Cohasset, MA

posted 2 months ago

Full-time
Cohasset, MA
Health and Personal Care Retailers

About the position

The Pharmacy Customer Service Associate at Walgreens is responsible for delivering a distinctive and delightful customer experience while assisting in pharmacy operations under the supervision of a pharmacist. This role involves engaging with customers, processing transactions, and ensuring compliance with pharmacy regulations, all while maintaining a clean and organized store environment.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members.
  • Registers customer purchases on assigned cash register and processes transactions efficiently.
  • Assists the pharmacist in the practice of pharmacy under direct supervision.
  • Utilizes pharmacy systems to enter patient and drug information and fill prescriptions accurately.
  • Reports prescription errors to the pharmacist and adheres to company policies regarding pharmacy errors.
  • Handles telephone calls that do not require the personal attention of the pharmacist.
  • Assists with inventory management activities in the pharmacy department.
  • Constructs and maintains displays and ensures compliance with product placement policies.
  • Provides customer service in the photo area and assumes web pick-up responsibilities.
  • Maintains a clean and orderly store condition and appearance.

Requirements

  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.

Nice-to-haves

  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills for accurately filling prescriptions.
  • Prefer good computer skills.
  • Prefer knowledge of store inventory control.
  • Prefer PTCB certification.

Benefits

  • Flexible hours
  • Equal Opportunity Employer including disability/veterans
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