Pharmacy Customer Associate I

About the position

The Pharmacy Customer Associate I is responsible for responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions. This is a fully remote role, and candidates must live within 50 miles of a PulsePoint office location to be considered. The position operates 24 hours a day, 7 days a week, 365 days a year, and we are hiring for all shifts, including weekends and holidays. Training will be conducted Monday-Friday from 8:00am-5:00pm EST for 2 weeks.

Responsibilities

• Develops and maintains positive customer relations and coordinates with functions within the company to ensure customer requests are handled and resolved appropriately and in a timely manner.
• Interacts with internal and external customers to provide claims, customer service, and/or membership support.
• Completes necessary research to provide proactive, thorough solutions.
• Displays ownership of service requests ensuring high quality resolution and follow-through.
• Supports and guides the customer with their personal options and decisions and helps the customer become knowledgeable and confident about using technology, tools, and resources available to them.

Requirements

• Requires a HS diploma or equivalent.
• Previous experience in an automated customer service environment or any combination of education and experience which would provide an equivalent background.

Nice-to-haves

• Pharmacy experience highly preferred.
• Prior call center experience preferred.
• Strong oral, written and interpersonal communication skills.
• Problem-solving skills, facilitation skills, and analytical skills.

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical, dental, vision benefits
• Short and long term disability benefits
• 401(k) + match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources