Pharmacy Care Technician - Work From Home (Idaho)
About The Position
CVS Health/Specialty has an exciting opportunity for you as a work from home Pharmacy Care Technician in Idaho. In this role, you will assist in accurately reading, interpreting and entering prescriptions into the computer system including calculation of doses and assignment of directions and accepting proper insurance payment in a timely fashion. Pharmacy Care Technicians are responsible for routing incomplete or unclear prescriptions to the prescriber for clarification and must also be able to enter incomplete prescription information once clarification has been obtained. Pharmacy Care Technicians assist with inbound phone calls; interact with customers and cross functional team to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service. This includes new patient enrollment, verification of insurance coverage and perform benefit investigations and processing of medication orders for both new and existing patients. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist. The role requires independent and self-directed performance.
Requirements
- Must live in Idaho.
- Six months experience in a pharmacy technician role.
- Six months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications.
- Six months computer keyboarding skills and aptitude.
- Active Valid Pharmacy Technician Registration in the state of Idaho.
- Direct/hardwired internet connection to a modem/router within 7 feet of your computer.
- Minimum download speed of 25 mbs download and 3 mbs upload.
- A secure and private home workspace free from distractions.
Nice To Haves
- Three months experience handling and resolving customer needs over the phone.
- Healthcare work experience and familiarity with benefits, insurance, prescriptions.
- Medical billing, coding, and other medical assisting roles.
- Customer service experience in an office environment.
Responsibilities
- Assist in accurately reading, interpreting and entering prescriptions into the computer system.
- Calculate doses and assign directions.
- Accept proper insurance payment in a timely fashion.
- Route incomplete or unclear prescriptions to the prescriber for clarification.
- Enter incomplete prescription information once clarification has been obtained.
- Assist with inbound phone calls.
- Interact with customers and cross-functional teams to answer questions, solve problems, and provide education.
- Perform new patient enrollment.
- Verify insurance coverage.
- Perform benefit investigations.
- Process medication orders for both new and existing patients.
- Provide customer education.
- Perform routine assessment and problem identification with appropriate escalation to a pharmacist.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Wide-ranging list of supplemental benefits
- Discount programs
- Sixteen paid days off
- Ten paid holidays
- Retirement savings options
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
