About the position
Responsible for customer service duties including greeting customers, answering and directing incoming calls as well as performing skip tracing and insurance information follow-up. Assists and resolves customers within department guidelines and policy. Duties will also include compiling reports and preparing FINNOT (Final Notice) for mailing, financial assistance renewal letters and applications, collecting and posting payments from customers as well as from the mail. Applies self-pay discounts according to our policy. Also responsible for processing self-pay refunds, including all documentation necessary for refunds. Works different reports out of Meditech, screens patients for Medicaid eligibility by looking on EPACES. Distributes mail, and works returned mail and attorney requests. Also responsible for office supply inventory. Assists with other tasks assigned by management or financial counselors.
Responsibilities
- Greeting customers and answering incoming calls
- Performing skip tracing and insurance information follow-up
- Compiling reports and preparing FINNOT (Final Notice) for mailing
- Preparing financial assistance renewal letters and applications
- Collecting and posting payments from customers and mail
- Applying self-pay discounts according to policy
- Processing self-pay refunds and necessary documentation
- Working reports out of Meditech
- Screening patients for Medicaid eligibility using EPACES
- Distributing mail and handling returned mail and attorney requests
- Managing office supply inventory
- Assisting with other tasks assigned by management or financial counselors
Requirements
- High School Grad or GED required
- At least 1 year office experience
- At least 6 months handling high volume phone calls
- Familiarity with payers and billing guidelines
- Working knowledge of Passport and patient eligibility verification
- Working knowledge of explanation of benefits, CPT-4/HCPCS codes, and ICD 10 diagnosis codes
- Proficient computer skills
Nice-to-haves
- Medical Office background preferred
- Medical terminology certificate preferred
