Personnel Services Coordinator

Full-time - Entry Level

Andover, MA

Administrative and Support Services

About the position

The primary focus of the Personnel Services Coordinator is to provide a superior level of customer service to external ALKU employees (consultants and field employees). The Personnel Services Coordinator acts as a liaison between external employees and internal teams. They will be responsible for various tasks that foster relationships and increase employee satisfaction to help differentiate ALKU from other staffing agencies.

Responsibilities

• Build and maintain relationships with external employees
• Welcome call upon new project
• Handwritten appreciation letter
• Routine check in calls
• Meet predetermined relationship building metrics
• 50 dials per week
• 5 testimonials per year (Google, LinkedIn, Glassdoor etc.)
• Assist consultant through onboarding process and help ensure document accuracy and that user experience is as streamlined and positive as possible
• Audit timesheet and expense reports weekly
• Run weekly 'Active Work Order' meetings with each applicable revenue division and Personnel Services Onboarding Specialist
• Work closely with Personnel Engagement Coordinator driven initiatives
• Promote and generate excitement around events
• Participate in and travel to external employee 'Social Hours'
• Follow up on external employee RSVPS
• Contribute to quarterly newsletter as needed
• Assist with survey feedback
• Gain a basic knowledge of all corporate team functions in order to answer any other miscellaneous questions from external employees (Benefits, Billing, Finance, Payroll etc.)

Requirements

• Ability to multi-task and work in a fast-paced environment
• Comfortable on the phone
• Personable/Relationship builder
• Highly organized
• Adept in technology
• Self-motivated
• Anticipates needs
• Adaptable and resourceful
• Works well independently and with teams