Personal Banker I - Teller

$39,520 - $41,600/Yr

Suffolk Credit Union Limited - Riverhead, NY

Full-time - Entry Level

Riverhead, NY

Credit Intermediation and Related Activities

About the position

The Personal Banker I (Teller) at Suffolk Credit Union is responsible for delivering exceptional service to both current and prospective members. This role involves handling teller duties, processing transactions, and establishing relationships through acquisition, retention, and cross-sell strategies within retail banking. Personal Bankers will also identify referrals for various lending services and collaborate with cross-functional teams to achieve departmental and Credit Union goals.

Responsibilities

• Provide exceptional service to all current and prospective members, addressing inquiries and resolving issues promptly.
• Exhibit knowledge of Credit Union products and services, identifying opportunities for cross-selling and member acquisition.
• Process transactions accurately and efficiently, including deposits, withdrawals, and check verifications, while maintaining confidentiality.
• Perform routine teller tasks such as managing cash drawers, reconciling balances, and handling cash and coin requests.
• Handle account maintenance, including updates to personal information, signers, beneficiaries, and stop payment requests.
• Assist with Debit/ATM card servicing, wire transfers, and checkbook orders.
• Support member onboarding activities, ensuring a smooth and positive experience.
• Provide digital and online banking support to members, ensuring seamless access to services.
• Assist the Contact Center with inbound calls during high volume periods.
• Participate in community events, Call Nights, and business development efforts to support Credit Union growth.

Requirements

• High school diploma or equivalency certification required.
• One (1) to two (2) years of customer service experience, preferably in a banking environment, or six (6) months of Teller or FSR experience required.
• Cash handling experience preferred.
• Notary license required to be obtained within three (3) months of hire.
• Strong interpersonal skills with the ability to empathize and build rapport.
• Clear and articulate communication, both orally and in writing.
• Proficient in customer service and handling confidential information with discretion.
• Ability to work effectively with direct supervision and support branch goals.
• Intermediate mathematical skills with knowledge of loan processing procedures.
• Familiarity with credit union products, services, policies, and regulations.
• Understanding of relevant laws and regulations, including Truth in Lending, HMDA, ECOA, and others.

Nice-to-haves

• Bilingual preferred.

Benefits

• 401(k) matching
• Health insurance