City of Ontario (CALIFORNIA) - Ontario, CA

posted 12 days ago

Full-time - Mid Level
Ontario, CA
1,001-5,000 employees
Executive, Legislative, and Other General Government Support

About the position

The City of Ontario's Building Department offers a great opportunity to join our team as a Permit Services Supervisor! Under general direction, the Permit Services Supervisor will take on the responsibility of planning, organizing and supervising the activities, operations and staff of the Building Department's Permit Services Division. Providing administrative and professional leadership and direction, the Permit Services Supervisor will also train, evaluate and provide direction to staff and manage the resolution of complex and/or escalated customer complaints and inquiries regarding permit procedures and policies. The role will also manage the coordination of multi-department permit, plan check and inspection processes through the City's Land Management System.

Responsibilities

  • Plans, supervises, directs the work of staff including work assignment, employee selection, performance evaluations, employee development and disciplinary action.
  • Performs daily supervision of staff in daily operations, including guidance on responding to and resolving difficult complaints and complex inquiries from internal and external customers regarding permit procedures and policies.
  • Supervises, directs, and assists staff in the administration and interpretation of permit procedures and policies.
  • Participates in the development and implementation of departmental goals, objectives, policies, procedures, and priorities.
  • Performs both routine and specialized administrative duties related to departmental operations including data research, report writing, coordination of meetings and events, and budget tracking.
  • Liaison to Information Technology Agency for all matters related to the Land Management System (LMS), coordinate staff training for systems functions.
  • Provides instruction and technical assistance in the examination of construction plans, code interpretations and departmental policies and objectives.
  • Implements, monitors and evaluates the efficiency and effectiveness of permit procedures, operations and service delivery methods, including various computer-based programs.
  • Tracks the workload and progress of permit services; monitors status of plans submitted, processing timeframes and completion dates; prepares, reviews, and distributes reports and updates management.
  • Confers with architects, engineers, contractors and the public to resolve plan check and permit inquiries and discrepancies.
  • Oversees coordination of permit activities with departmental staff, other City departments and outside agencies.
  • Provides routine information relating to issuance of building, plumbing, electrical, and mechanical permits.
  • Reviews minor construction plans such as patio covers, swimming pools, and other small improvement projects.
  • Checks engineering computations and specific materials for accuracy and conformance with application regulations.
  • Performs other related duties as assigned.

Requirements

  • Bachelor's degree or equivalent from an accredited college or university in Structural or Civil Engineering, Architecture, Public Administration, Business Administration or a related field.
  • Four (4) years of experience in the performance of work comparable to a Permit Technician for a public agency related to the area of assignment (i.e., Building, Fire, Engineering, or Planning). Experience must include one (1) year of supervisory or lead experience.
  • Valid Class C California driver's license at time of appointment.
  • Designation as a certified Permit Technician by the International Code Council (ICC) within one (1) year of employment.

Nice-to-haves

  • More than one (1) year of experience as a supervisor or lead related to the area of assignment (i.e., Building, Fire, Engineering, or Planning) for a public agency.
  • International Code Council (ICC) Permit Technician, Building Inspector and or Plans Examiner certification.
  • Advanced experience using a Land Management System, such as Accela, Tidemark, or Centralsquare.

Benefits

  • Comprehensive benefit package including health and wellness programs.
  • Participation in the Ontario Association of Management Employees (AOME) benefits.
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